Congratulations on choosing Smarcomms for your social media marketing needs.
We're thrilled to embark on this journey with you. Our onboarding process is designed to be smooth, efficient, and tailored to your brand's unique needs.
From the moment you subscribe, we set in motion a series of steps to understand your goals, align our strategies with your brand, and start delivering value as quickly as possible.
📆 Note: All days mentioned below are business days.
How long does it take for your first set of posts?
Your first set of posts is usually delivered for approval within 4 business days after you sign up and complete your new client Intake Form. Here's how the process unfolds at Smarcomms:
Day 0: Getting started
Complete the new client Intake Form After checkout, you'll be directed to our comprehensive Intake Form. This crucial step helps us understand your brand, goals, and guidelines.
Access your Client Portal While you're completing the Intake Form, we'll email you access credentials for your Client Portal, it's your hub for account and billing management.
Set up your Social Media Dashboard Once the Intake Form is complete, you'll receive an invite to set up your Social Media Dashboard:
Create your account using the invite link
Day 1: Content Creator assignment and research
Content Creator assignment: We'll assign a dedicated Content Creator to your account within one business day of sign-up.
Research: Your Content Creator begins research to inform your content plan.
Day 2: Content development
Initial content creation: Your Content Creator develops the first batch of posts based on the research and your intake form information.
Editorial review Our editorial team reviews the posts for quality assurance.
Day 4: Client review
First batch of posts delivered We'll send you the first set of posts for your review and approval.
Feedback integration We promptly incorporate any feedback you provide to refine our approach. Revisions are usually completed within 1 business day.
Ongoing content creation and optimization
Regular post creation We continue to create and schedule posts according to your chosen plan.
Performance monitoring We continuously monitor performance and adjust strategies based on data and your feedback.
Ongoing communication Our team maintains clear communication channels for any questions or adjustments needed.
Throughout this process, our team is committed to clear communication and rapid response to your needs. We're here to ensure your Smarcomms experience starts strong and continues to deliver value for your brand.
💯 DELIGHT GUARANTEE
We’re committed to your success. Try our services with zero-risk. If you’re not happy with our work for any reason, let us know within 14 days of your first published post.
We’ll make it right. If we don’t, we’ll issue a full refund, no questions asked.
🧡 Still have questions?
Our Live Support team is here for you 24 hours, Monday through Friday. Simply click the chat icon in the lower right corner of your screen to send us a message.