If you're trying to share access to your Facebook Page and Ad Account but getting an error message saying you don't have permission because the page is owned by a business, don't worry. This is a common issue, and we'll help you understand what's going on and how to fix it.
Understanding the Issue
When a Facebook Page is owned by a business, it means that the page is connected to a Business Manager account. Only admins of that Business Manager have the ability to share access to the page.
If you're not an admin of the Business Manager that owns your page, you won't be able to share it, even if you're an admin of the page itself. It's like trying to lend someone your car when it's actually owned by your company.
Solving the Problem
To share your Facebook Page when it's owned by a business, you have a few options:
Become an admin of the Business Manager: If possible, ask an existing admin of the Business Manager to add you as an admin. Once you have admin access, you'll be able to share the page.
Ask an admin to share the page: If you can't become an admin yourself, reach out to an admin of the Business Manager and ask them to share the page with your agency.
Transfer ownership of the page: If the Business Manager is no longer needed, an admin can transfer ownership of the page back to a personal account. Once the page is owned by a personal account, you'll be able to share it as usual.
We understand that dealing with Business Manager ownership can be confusing and even a little scary. But rest assured, sharing your page with trusted partners like Smarcomms is a safe and common practice.
As an admin of your page, you'll still have full control over your content and settings. Sharing access simply allows your agency to help manage and optimize your page more effectively.
If you're unsure who the admins of the Business Manager are or have any other concerns, don't hesitate to reach out to your company's social media team or IT department for assistance.
Moving Forward
Now that you know why you might be unable to share your Facebook Page and how to solve the issue, you're well on your way to giving Smarcomms the access they need to help your business succeed on social media.
🧡 Still have questions?
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