Smarcomms offers a multi-tiered support system designed to address your needs quickly and effectively:
Self-Serve Help Center: We have an extensive library of help articles that can answer many common questions instantly.
24 Hour Live Support: Our Live Support team is available 24 hours a day, Monday through Friday, providing immediate assistance for any inquiries you may have.
Escalation to Phone Support: In rare cases where your issue requires more in-depth assistance, we can escalate the matter to a phone conversation.
Why doesn't Smarcomms offer support via phone?
Our support system is designed with several goals in mind:
Efficiency: Most issues can be resolved quickly through our help center or by our Live Support team, without the need for scheduling a call.
Cost-Effectiveness: By streamlining our support process, we're able to keep our services affordable, with plans starting at just $99 a month.
Immediate Assistance: Live Support and chat allows us to provide instant support, often faster than scheduling and conducting a phone call.
🧡 Still have questions?
Our Live Support team is here for you 24 hours, Monday through Friday. Simply click the chat icon in the lower right corner of your screen to send us a message.
What if I have a complex issue that requires more in-depth support?
We understand that some situations may require more detailed discussion. In these cases:
Start by reaching out through our live chat.
If the support agent determines that your issue would be better addressed via phone, they will arrange for a call with the appropriate team member.
How can I get the most out of Smarcomms' support system?
To ensure you receive the best possible support:
Check our Help Center first for quick answers to common questions.
Use the Live Support widget in the lower right corner of your screen for immediate assistance with specific issues.
Provide clear details about your question or concern to help us assist you more effectively.
If a phone call is necessary, our support team will arrange this for you.
Remember, our goal is to provide you with the most efficient and effective support possible, tailored to your specific needs.
💯 DELIGHT GUARANTEE
We’re committed to your success. Try our services with zero-risk. If you’re not happy with our work for any reason, let us know within 14 days of your first published post.
We’ll make it right. If we don’t, we’ll issue a full refund, no questions asked.
Ready to start growing your social presence?